Refund & Returns Policy

At M2 Jerky, we are committed to ensuring the highest quality in every product we offer. If, for any reason, you’re not completely satisfied with your purchase, we want to hear from you. Reach out to us with a detailed description of your concerns or give us a call at (208) 324-6843. We are happy to provide a full refund of the purchase price, excluding shipping costs, for any unopened and re-sellable item returned within 30 days of the purchase date. No questions asked!

The full purchase price will be refunded if it’s determined that the returned item(s) are associated with a product defect or if the order was incorrect due to an internal mistake by M2 Jerky.

How will I be refunded for my returned item(s)?

At M2 Jerky, we offer a straightforward refund process. Once we receive the returned product, we will issue a credit for the total purchase price, excluding shipping costs. If the initial purchase was made using a gift certificate, your refund will be provided as an in-store credit. For all other purchases, the refund will be processed using the original payment method.

What if I accidentally provided M2 Jerky with the wrong ship-to address?

If you accidentally provided incorrect shipping information at checkout and your order is returned to our warehouse, you will be responsible for the additional shipping costs required to resend the order to the correct address.

What if my item was shipped and the packaging appears to be damaged?

We recommend that all customers inspect their orders as soon as they arrive, before the driver departs. If you notice any damage to the package, please contact the delivery service immediately. Be sure to keep all packaging materials until you are satisfied with your order or any issues have been resolved.